Refunds / Exchanges

Return Policy

NOT 100% SATISFIED WITH YOUR SWIMSUIT? HERE'S WHAT TO DO...

 Refunds

You can  return your product for a refund. If you can include your original invoice makes the refund very quick. We follow up with an email notifying you of the refund.

Return postage is to be paid by the customer. Please don't send your parcel back to us as Return To Sender (RTS), or we will take $12.00 off your refund to cover postage costs.

Exchange

The quickest & easiest method of making sure you receive your exchange as soon as possible is to place a new order with us online and simply return your original order back to us for a refund.

OR

If you prefer to send it back to swap you will need to advise the new swimsuit style, design and size via email and also include in the return parcel a reply prepaid post bag for us to send the new swimsuit back to you in. You can also purchase postage if you prefer via the following link, https://www.novaswimwear.com/pre-paid-postage/australian-prepaid-postage/

 If original purchase was processed via Afterpay your refund will be issued back through Afterpay. If you return your items before your first Afterpay payment is due these amounts will be removed from your payment plan and you will not have to pay for them.

Where to send your item for refund:

Nova Swimwear

PO BOX 2377

Nerang QLD 4211

Australia

 When will my exchange/refund be processed?

Please allow 2-3 days for your refund to be processed, shipping times for your return will vary depending on your return method and your location. 

 You will be notified when your refund has been processed. If you haven't heard from us, please contact us on +61 7 5596 2856 or email us at office@novaswimwear.com and we'll have a look for you.

Your satisfaction is our priority, so please take the time to familiarise yourself with the following conditions;
Although you may try on an item, all return products must be in new and unused condition, with swing tickets attached.
Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.
For international orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival).
The customer is responsible for any postage fees for returns

 Faulty Garments?

Nova Swimwear has the right to assess the age and condition of returned swimsuits that has been worn prior to offering a refund or exchange. Unless the swimwear is deemed a genuine manufacturers fault, exchanges and refunds will not be provided after use. If your garment has not been worn, please contact us & we would be happy to arrange for a replacement to be sent to you. If you have ordered an item and believe it to be faulty, please fill out the claims form located below and return to:

Nova Swimwear

PO BOX 2377

Nerang QLD 4211

Australia