FAQ

Frequently Asked Questions

If you cannot find your question, please contact us at office@novaswimwear.com 

Can I trust you?

You can trust us; we have been trading as Nova Swimwear since 1986. We have a complete manufacturing factory with a retail shop attached on the Gold Coast, Australia. 

What Size am I?

Our swimsuits are made for a firm fit, please refer to our sizing chart.

Fitting does come down to a personal choice whether you prefer a firm fitting swimsuit or softer fit for more comfort.

What are Nova Sizes?

For Females we range from Girls 6 to Girls 14 and Ladies 8 to Ladies 24. Please check each swimsuit, as the sizes available will vary.

For Male, we range from Boys 6 to Boys 14 and Mens 14 to Mens 24. Please check each swimsuit, as the sizes available will vary.

How fast can I receive my swimsuit?

If purchased before 2:00pm ESDT in Australia, your order will be sent the same day. Otherwise they will be sent the next business day. On the off chance that we do not have your swimsuit in stock, one of our friendly staff will contact you.

How do you send me the swimwear?

All orders are set via Express Priority, you should receive your purchase in 1-5 business days.

 

Order Information For Schools and Clubs

Please make sure all information needed is complete - size, colours, lining, screen printing and most of all a contact phone number and delivery address. If you need any help please phone 07 5596 2856.

Email to - office@novaswimwear.com

Postage charges apply to all orders, please ask.

Retail Orders

Please add your garments to the shopping cart and proceed through the checkout.

Once we receive payment your order will be sent via Express Post.

Upon delivery you will be required to sign for your order. Please make yourself or another person available to sign for your parcel. If you are not available at the time of delivery, your parcel will be taken to your local post office.

A collection card should be left to inform you that your parcel will be available for pick-up at your local post office.

An email will be sent containing your tracking ID, you can trace your parcel through www.auspost.com.au/track/

All orders will be dispatched the same day if received prior to 2pm (QLD time).